FAQ

Here are the answers to the questions we get asked most about Josh Blush, our sweaters, and our service. Can't find what you're looking for? Reach out on our Contact page.

1. Do you ship across the UK?

Yes, we ship to addresses throughout the United Kingdom, including residential and business addresses.

2. How long does it take to receive my order?

Orders are processed within 1–3 business days after payment is confirmed. Once shipped, delivery usually takes 3–7 business days.

3. Is shipping free?

Yes, on every order across the UK, with no minimum purchase. The price you see at checkout is the price you pay.

4. How do I choose the right size?

Check the size guide in the product description for detailed measurements. If you're between sizes, we recommend sizing up.

5. Can I exchange for a different size?

Of course. Contact us with your order number and the size you'd like, and we'll check availability and walk you through the exchange.

6. How long does a refund take?

Once we've received and inspected your return, your refund is processed within 10 business days back to your original payment method.

7. What do I do if I receive a defective item?

Contact us within 48 hours of delivery with your order number and a few photos of the issue. We'll cover the cost of making it right.

8. Is my payment information secure?

Yes. Transactions are handled by certified payment providers over encrypted connections. Your full card details are never stored on our systems.

9. How can I contact customer service?

Email us at info@josh-blush.com or call +31 6 34340536. We typically respond within 24 hours.